Green Dot Bank Headquarters & Corporate Office (2024)

FAQs

Does Green Dot have a corporate office? ›

Founded in 1999 and headquartered in Austin, TX, Green Dot has served more than 33 million customers directly, and now operates primarily as a “branchless bank” with more than 90,000 retail distribution locations nationwide.

According to BBB files Green Dot Corporation has a pattern of complaints concerning service issues and customer service issues. Specifically, consumers allege that their accounts are being locked and therefore not being granted access to their account or funds for extended periods of time.

Contact Customer Service for billing disputes, questions about your account and general correspondence. To contact Customer Service by phone or to report your card lost or stolen, please call 1-866-291-0818. Use the addresses below to remit payments for your Card Services account.

But Green Dot has been involved in at least two class-action settlements in the past decade related to consumer harm, including a $3.3 million settlement in 2022 over claims it had spammed consumers with unsolicited text messages about its products.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank.

Yes. Green Dot is an online bank, and its deposit accounts are Federal Deposit Insurance Corp. (FDIC)-insured.

A: In California, you can sue Green Dot Bank in small claims court if the dispute involves a sum within the small claims court's monetary limits, which is $10,000 for individuals and sole proprietors.

Refund checks typically arrive in the mail 7 - 14 days after your refund request is submitted. In some cases, Green Dot may require additional identity verification and proof of purchase to process your refund, and this will delay mailing of your check.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank.

What is the phone number for Green Dot dispute? ›

Telephone us at (866) 795-7597 or the number on the back of your Card or write to us at: Customer Care, P.O. Box 5100, Pasadena, California 91117 as soon as you can if you think an error has occurred in your Card account. If writing us, a Transaction Dispute Form is available for your convenience at www.greendot.com.

Just out of the limelight, however, is the other party to the MoneyCard: Green Dot is a hybrid, both a fintech as well as a bank holding company by virtue of its owning Green Dot Bank, acquired and renamed in 2011. Walmart, which owns some special class shares in Green Dot, is Green Dot's largest retail distributor.

Visit a bank or credit union.

Take your Green Dot card to your local bank or credit union, and you should be able to get cash by speaking to a teller. Your Green Dot card may charge a $2.50 fee for this service.

If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.

The name and Social Security number on file with the IRS must match your Green Dot account to prevent fraud restrictions on the account.

Visit a Walmart Money Center or Customer Service desk at a participating Walmart and inform the cashier you'd like to withdraw cash with a barcode. Show them the barcode along with a valid government-issued photo ID matching the name on the account and collect your cash (a service fee may apply)!

The IRS considers most interest that's paid to you to be taxable income. If you have taxable interest from a savings account, this would be reported on Form 1099-INT. All Green Dot account holders that earn at least $10 in interest in their High-Yield Savings Account during the calendar year are issued a 1099-INT.

Green Dot sees all community members as potential active bystanders and seeks to safely engage them in violence prevention. Active bystanders do “green dots” by expressing intolerance for violence through both proactive and reactive behaviors.